Last Updated: May 29, 2018
If you are not completely satisfied with a Luk cosmetic purchase or gift for any reason, please review our return, refund, and exchange policies below for Lukcosmetic.com purchases and in-store purchases. Products must be not opened and all original tags must be attached and you’ll have to present a valid receipt. Luk cosmetic monitors return activity for abuse and reserves the right to limit returns or exchanges at Luk cosmetic with or without a receipt.
Lukcosmetic.com Returns by Mail
♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
♦ Package your return item in the manufacturer's product box and Sephora packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Print the Prepaid Return Label from www.Lukcosmetic.com/returnlabel and mail your return via United States Postal Service.
♦ You will receive an email confirmation when your return is processed.
Returns can be mailed to:
99 Grand st unit2
Moonachie, NJ 07074
It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
Well, this is awkward. If you received a gift that you’d like to exchange please contact Customer Care for help. You can return the item within 14 days of the shipping date, or exchange it for a merchandise credit within 30 days of the shipping date.
How to Request a Return
- Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Luk cosmetic account, just click 'Order Tracking' at the bottom of the page and fill in your information.
- Click on the 'Return Items' button.
- On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
- Review your information by clicking on the 'Review Return' button.
- Confirm your return by clicking the 'Process Return' button.
- You’ll soon receive an email with your
Your Return Package: 4 Steps To Prep
- If you saved the clear Luk cosmetic bag, put the item(s) you want to return securely back in the bag, along with the original invoice or gift receipt.
- Place the bag into the brown box we sent your order in and securely seal it.
- Stick the Prepaid Return Label we've provided on top of the original shipping label (make sure the previous label barcode is completely covered).
- Book a pick-up with the shipping carrier found on your Prepaid Return Label or drop off your package at the shipping carrier's location.
Note: If you are returning multiple items, please try to include all items in one box and use one Prepaid Return Label (even if some of them arrived in seperate shipments or boxes).
When your refund is complete, we'll e-mail you right away and let you know.
P.O. Box Deliveries Only: If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
P.S. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges.
Online Return Refund & Processing
Your refund will be credited to the original method of payment via lukcosmetic.com with shipping and returns fees deducted.
All returned items that were purchased using a Gift Card will be refunded to merchandise credit on a Merchandise Card.
All refunds will be processed within 7 to 10 business days upon receipt of your return package.